The Gloucester Casino, London Review Continued...
Location Map and Nearby Casinos
The staff are reasonably welcoming. Probably not on par with the workforce at the rival Genting down the road, although the Grosvenor has the Genting outmatched in every other area. They are friendly enough, although the most helpful person I came across on this review was not someone from front of house; it was the chef.
Even though he was clearly in the middle of doing something, he asked if he could help me with anything, poured me a drink and directed me to the server who would take a food order. All above and beyond the call of duty for someone in a role that is not normally customer-facing.
The restaurant section is tucked away in the far corner, and clearly not the focal point of the casino, which actually works in its favour. It means that you can eat away from prying eyes, and also that the space is bookable for functions or meetings (something that was happening at the time of this review). That is a very welcome option but, as you would expect, in the evenings and at busy times it is kept purely for casino users.
The bar itself is quite small, and may struggle with high demand, whilst the restaurant is not exactly the pinnacle of high dining, but both seem to be sufficient within their setting.
The layout of this casino lends itself to a nice, relaxed atmosphere. The floor space is just the right size so that, regardless of the amount of people using the casino, the atmosphere is still welcoming. Where a lot of casinos fall short is that the whole place can seem desolate and uninviting during quiet times. This is not true at the Grosvenor Casino The Gloucester.
Though the whole casino is basically just one open floor, it is laid out in such a way that it flows organically from one section to the next. You enter through a small corridor from the reception and, after passing the slot machines, the whole building opens up. With the bar, restaurant, and bank at the back, between you and them are all of the tables and electronic games.
There isn’t a section of the casino floor that hasn’t been carefully considered, and it shows. The design is perfect and it just works. You feel comfortable, and none of the placements feel forced.
There are two big-branch casinos within five minutes of each other in this part of Kensington, the Genting Cromwell Mint and the Grosvenor The Gloucester. The Grosvenor has its competition beaten on almost every level. Apart from the friendliness of the staff at the Genting, the Grosvenor is vastly superior.
The layout is natural and inviting, and makes you want to stay. The restaurant is small and unimposing, but serves its purpose - something I wish more casinos would attempt, rather than trying to impose a massive fine dining restaurant on the casino experience.
The game selection is ample, and even in busy times there isn’t much of a problem getting on the games you want to play. This is the premier casino in the area, so give it a shot if you can.