Grosvenor G Casino, Birmingham Review Continued...
Location Map and Nearby Casinos
Broad Street in Birmingham is tough to get to at the best of times, but this can be especially difficult on popular nights when taxis and other cars for people on nights out can clog the roads and car parks. There is no designated car park, or parking validation, so you will need to pay or seek out a public transport alternative.
Although the staff on the door are relatively helpful, the level of service seems to descend with you as you walk down the stairs to the main casino. There are far too few croupiers to fill the tables, so at busy times some tables are crowded while others lay empty and unstaffed. The bar boasted similarly inattentive tendencies at the time of the review, with one employee trying to serve everyone and another two just polishing glasses.
There is only one small bar located at the back of the venue, and while it has a design reminiscent of an American bar with a long curved seating area it is drastically let down by the staff on the other side. The bar is a focal point of the design, clearly made to overlook the floor and be a separate entity from the tables, possibly in an attempt to capitalise on the passing traffic to and from clubs on Broad Street. However, it doesn’t live up to its potential, and that is solely down to the staff, which is a disappointing theme throughout the casino.
The restaurant called ‘The Gallery’ seems like a bit of an afterthought. With only a dozen or so tables, and serving a rather generic burger and steak menu, it seems like there was a kitchen and some space on the premises so they added a restaurant, rather than it being a feature that dramatically adds to the feel of the venue.
A busy party night on Broad Street can be a spectacle, for better or for worse, so descending into the quiet and relative comfort of this casino is a welcome relief. There is a relaxing ambience to the whole venue, and you will feel welcome at any of the tables (if you can find a space), or at the bar. The atmosphere is a product of smart design, and an inviting décor, but you will be left to navigate it on your own, as the layout doesn’t promote interacting with others, or flowing between drinks and gambling.
As you enter the casino you will descend down a large spiralling staircase (or take the lift) which is a novel design, and one you don’t often find. However it makes sense with the design of Broad Street and Five Ways. Once on the main floor, there are two defining sections - the bar, and the floor with the tables - separated by a slight raise to the bar, and a wall of slot machines. There isn’t an obvious flow between the two areas, but that is a matter of personal preference as to whether that is a pro or a con.
This is a large venue in a prime location, and on the face of things seems like it is on for a winner. However, with a lack of accessibility, and a severe lack of staff, it doesn’t come close to living up to its potential. Although it outclasses the nearby Broadway Casino, it gives the illusion of space and activity without there actually being much to shout about. The tables are often overcrowded and understaffed, and the bar is similarly let down by poor staffing.