Grosvenor Casino, Leeds Westgate Review Continued...
Location Map and Nearby Casinos
Layout and Outdoor Areas
Set over two floors, you enter to a separated reception, which leads to the main floor. Curved walls lead the eye round and the raised entrance gives you a good view of the well-equipped floor. Large banks of virtual roulette surround the main floor and seem to be the focal point of Grosvenor Leeds. Two bars accompany players, and the upstairs one is paired with Mantell’s restaurant.
Relatively large, but without wasted space the building seems well organised and offers a clear distinction between playing areas and recreational, as well as separating card games that are held daily, from the rest of the floor.
Atmosphere and Amenities
The well sized building helps to create the nice and relaxed atmosphere between players. Not what you would call intimate, but close enough proximity for there to be a buzz around the tables and on the slots. However, the outskirts which hold the bar, restaurants and virtual roulette do seem to suffer, feeling a little lonely.
There was quiet background music playing throughout the night, only clearly audible in the quiet corners or away from the floor, where the repetitive music and monotone tunes from the slot machines don’t interfere. It doesn’t seem to have much effect on the feeling of the casino other than to cover the inevitable quiet spots around the building.
Restaurant and Bars
Two bars, one upstairs and one down, offer a fairly limited selection of drinks, served by joyless staff. However, they offer the most commonly bought drinks, with bottles or draught beer, but visiting one of the two bars is a lifeless experience and serves only the purpose of getting your drink, with no social aspect or feel.
Mantell’s Restaurant is situated on the first floor and offers a limited menu, with only one dish of each kind (fish, steak, vegetarian) however the food served is of surprisingly high quality given the relatively low price tag. Fresh produce and good portion sizes make the meals comforting and a nice supplement to gaming; however the totally empty section and poor serving staff severely let down the eating experience.
Clean and well maintained, there wasn’t a spot of dirt, but there is a distinct and repulsive smell which doesn’t fit the seeming cleanliness you can see.
Floor and restaurant staff are very well presented and superiors are clearly distinguishable. There are plenty of staff comfortably dealing with the customers, however when it gets busy you may find them stretched a bit thin. Croupiers are smooth and efficient, dealing with their routine well. At times they were barely audible over the low level of noise, and they seemed lacking in confidence. Very willing to help, however you may find them unable to deal with other requests such as an odd bet or drinks.
Restaurant and bar staff were quiet and inattentive, you may find yourself having to request service despite an empty bar or restaurant. When serving the food, the waiters can be somewhat rude and push the food in front of you, leaving without a word.
As a casino it is very pleasant and the interior far exceeds the expectations that the location and the exterior imply. Service was always available and spaces at tables were in abundance without the feeling of the floor being deserted. The games played well, and the croupiers ensured a swift and efficient turnover in bets. As a gambler the experience was pleasantly surprising and offered a choice of games and a comfortable atmosphere in which to relax and try and win some money. The other amenities outside the gambling did leave a bit to be desired, however served their purpose and complimented an enjoyable gambling experience with the necessary extras.