Founded in 2003, eCOGRA has spent the last 12 years setting high standards for the way online gambling companies operate and treat their players, as well as monitoring those companies to ensure that the established standards are met. Part of that work has involved acting as an impartial mediator between operators and players who have been unable to resolve disagreements themselves, and now that role looks set to become even more prominent in the future.
Tex Rees has been appointed to head the free resolution service, and has a wealth of experience to justify that appointment. A Clear ADR Accredited Civil and Commercial Mediator, Rees has helped to resolve over 8,000 disputes since 2003, so he knows how to make the Alternative Dispute Resolution service a successful one.
Resolving disputes as quickly and amicably as possible is as important to gambling organisations as it is to players, and evidence of that can be found in the fact that 355 sites that are licenced by the UK Gambling Commission have already signed up for the ADR service, including big names such as 32Red Casino and 888 Casino.
Andrew Beveridge, who is Chief Executive at eCOGRA, explained how he expected most disputes to be resolved in a short period of time. ‘eCOGRA has developed a sophisticated software system to help manage and expedite the resolution of disputes with UKGC-licensed operators,’ he said, ‘and this, harnessed with the eCOGRA ADR team's considerable experience in online gambling mediation, will help resolve most disputes within 72 hours.’
Tex Rees explained why eCOGRA decided to add this service to its operation, saying: ‘We've included ADR in our service offering as we know how important it is to players to have an impartial mediator handling their issues with operators. From an operator perspective it is equally important that our clients can come to us for a full suite of services involving independent third parties as required by UKGC regulations.’
Players at gambling sites that are licenced by the UK Gambling Commission will no doubt be just as pleased to hear that this free resolution service will now be available. Disputes between players and operators are, thankfully, relatively rare, but the free ADR service means that officially endorsed and genuinely unbiased help will always be available to those who need it.