Grosvenor Casino Review

Reviewed By
Rating:    6.0/10

Grosvenor Casino imac

Grosvenor refers to itself as the “UK’s biggest casino brand”, due to the 55 land-based casinos that bear its name across the UK. It is a big claim that you would hope would be backed up by a slick online offering.

Arriving at the homepage, everything looks neat enough - thumbnails of some of the most popular games stand out against the dark turquoise background and there are splashes of light blue. It is a little unusual and stark for a casino site, but it makes Grosvenor Casino instantly recognisable. The top banner also allows easy access to Grosvenor's highly-respected poker site and new sportsbook.

  • Great looking site
  • Offers different games from a lot of its rivals and there is a good selection
  • Long loading times on some games
  • Frequent crashes
  • Interesting and refreshing welcome bonus

There’s a decent selection of games available on the mobile site and app but there seems to have been no care taken with the design. The homepage is cluttered and the navigation is abysmal - the customisable carousel which is meant to make things easier is actually just infuriating as it refuses to scroll. It really needs sorting out if Grosvenor is not going to be left behind by its rivals.



Grosvenor Casino Information




Information:
Name
Grosvenor Casino
Jurisdiction
Aldernay Gambling Commission

Year Established
2008
Software
Various Providers

Banking Methods:
VISA MasterCard VISA Debit Skrill Moneybookers Maestro PayPal U Kash

Languages:
English

Ratings Breakdown:
Software 6
Graphics 6
Game Variety 8
Bonuses 9
Promotions 7
Banking Options 6
Wagering Requirements 8
Customer Support 7
Mobile 5

Overall
6

Good Points:
  • Wide range of games
  • Good promotions and generous bonuses
  • Free play option
  • VIP rewards and loyalty scheme
  • Wide range of slot games
Needs Improvement:
  • Difficult to navigate
  • Limited banking options


Contact Addresses:

Registered Address
Grosvenor Casino
Statesmen House
Stafferton Way
Maidenhead
Berkshire
SL6 1AY
UK


Contact Phones:

Support:
0800 083 1990



Contact Emails:

Support:
support@grosvenorcasinos.com




Grosvenor Casino Review Continued...


Casino Games

Grosvenor Casino has taken on over 300 games from a number of different suppliers such as IGT, Novomatic, Ballytech and Mazooma, meaning that there is a decent spread of titles. Slots games include Cleopatra, Lucky Lady’s Charm and Prowling Panther which are all big names, alongside less well known offerings which give players a few nice alternatives from other sites.

There are certainly nowhere near as many table and card games as a lot of Grosvenor’s rivals, but all the usual suspects are represented, including baccarat, blackjack and roulette. There’s even a fun dice game on offer.

Casino Gameplay

The gameplay at Grosvenor is a real mixed bag - some games load quickly and look sharp, while others are pixelated with poor quality branding and others just don’t load at all. Both the desktop and mobile platforms suffer similarly with the consistency of the quality of graphics, which is a real shame.

On the tables, the main blackjack offering is simple and fun, but the Real Deal Vegas Blackjack tries to complicate things with a poorly animated dealer in front of a stuttery casino backdrop which makes for a distracting and slightly embarrassing experience.

Navigation around the site is fine on desktop, although it takes probably one click more than necessary to reach a full list of games. The filter menu is a handy feature though, allowing you to choose slots by theme and number of lines.

The mobile games look good and play nicely but have a habit of crashing, which can get really irritating.

Grosvenor Casino Bonuses and Promotions

Grosvenor’s welcome bonus is a little different from other casinos, and is therefore quite refreshing. If you deposit a minimum of £20 and wager it through five times in 30 days, you receive a £20 bonus. You can’t withdraw the bonus, but you can take any winnings instantly, which seems more than fair. Deposits via Ukash, Neteller or Moneybookers do not count for the promotion, so make sure you have another payment method lined up. If you are a member of any of the 55 Grosvenor clubs across the UK, you will also receive a £20 casino bonus without having to deposit.

There are also a number of cash and free spin giveaways in addition to Play Points and a VIP scheme. Other promotions include tickets to events, such as Wimbledon or a Take That concert, as well as occasional cashback offers on special slots.

Conclusion

There are so many things that Grosvenor Casino does right that it seems a real shame that some graphics and a number of loading issues really spoil the experience. The main site looks good, has great bonuses and a nice selection of games, which offers it a point of difference from its rivals, but the glitches are really infuriating and could deter players who would otherwise enjoy the casino.

Grosvenor Casino User Reviews


User Ratings

Grosvenor Casino is ranked #17 out of 19 user-rated online casinos in the Gamble.co.uk database.

Excellent
1
Good
2
Average
0
Poor
0
Terrible
4
Have you played at Grosvenor Casino?

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Rating:
3 User Reviews with the most historic comments shown first.
Sort user reviews by: Date | Rating | Helpfulness



   do not go there!!!!!!!!

playes 40p spin on ragin rhino,7 times got on free spins gave no more than £4 each time,went on other slots same time after time,phoned them up to say i spent £110 in half hour they said they cudnt help they would pass it on,live help said they couldnt help.its spend big tiny payback,go somewhere else!!!! i closed my account they didnt even care.

2 people found this review helpful.
Was this review helpful? Yes
20150327112237 1 2

   Amazing

I had a situation where I was dealt with appropriately by management. Peter the bartender took care of me and made me feel welcome. I will be back because of him!!!!!!

Was this review helpful? Yes
20160211052541 5 0

   mochMC4

I enjoy this app is really useful customer service been helpful the time I contacted thanks

Was this review helpful? Yes
20160308122004 4 0

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