Mike Ward and partner Jill, of Alfreton, contacted the national newspaper when they noticed their wins had not been paid and customer services representatives at the site could only offer vague indications as to when they would receive their cash. Mike claimed one agent had admitted the issue affected “thousands of people.”
A spokesperson for the popular bingo brand confirmed that the problems had arisen following the implementation of new software to the site last week and assured users “we have been working hard to fix these glitches and all technical issues have now been resolved.” Offering apologies for the inconvenience caused, the spokesperson said the backlog of payments was being worked through, adding “all monies will be paid as quickly as possible.”
Mecca Bingo’s online brand is one of the best known in the industry, complementing the company’s bricks and mortar business across the UK. The firm has recently applied for a gambling licence in Weston-super-Mare, Somerset, with the intention of opening a hall in the town’s multimillion-pound Dolphin Square leisure complex. The plans put forward are for what the company calls a ‘Luda bingo hall’, which it claims will offer a new and more convenient way to play. Full details as to what it entails will be revealed later in the year.
Find out more about Mecca Bingo at Gamble.co.uk’s Online Bingo Reviews section.