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| About UsGamble.co.uk is run by Eurocoin LTD. who are completely dedicated to your total satisfaction. If you have any suggestions, comments, complaints or questions, please email E-commerce Supervisor, Jamil Rashid, using the "contact" link above. All communications and complaints are dealt with within two working days and you will be kept informed of progress by email every five days. |
| Making A PurchaseMaking a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.Sorry, but bank restrictions prevent us from taking orders by telephone.We accept Visa, Visa Debit, Mastercard, Maestro, Solo and American Express. Your card will be debitted in the name of Eurocoin LTD, which is the name that will appear on your card statement. |
| Shipping And HandlingDeliveries are sent by 48 Hour courier in Great Britain. Orders outside this region are sent by Parcelforce. A signature is usually required upon delivery. You may specify different invoicing and delivery addresses (see "ordering"). We do not use Royal Mail unless circumstances dictate or we are requested to do so. Use of couriers ensures speedy and secure delivery of order.For Scotland please click here to check your postcode and courier charge.Note: Working day delivery refers to UK Mainland and Northern Ireland Monday - Friday onlyUK Mainland: England and Wales - £5.95UK Mainland: Scotland (EH and G Postcodes) - £5.95UK Mainland: Scotland (not EH and G Postcodes) - £12.50UK Mainland: Scotland (Highlands and Islands) - £25Channel Islands - £12.50Isle of Man - £25Northern Ireland - £19European Union - £21Scandinavia and Non-European Union - £36Gamble.co.uk do not profit from the carriage element, only charging at-cost or, in most cases, below. Sorry, we can not deliver to BFPO addresses. |
| Delivery ScheduleYes, we know you've left it very late; you've got a game on Friday and it's now Thursday afternoon, or it's your friend's birthday tomorrow and only just remembered! In practice we ship Monday to Friday and include all orders received before 9am and 1pm on that day. However, we can NOT guarantee that you will get your goods in next 48 hours even by Express Service - trains have been known to de-rail, lorries occasionally crash, people get ill, computers crash and, most commonly, people are out when couriers try to deliver. What we do GUARANTEE is that we will despatch all goods in stock within three working days by 48 Hour courier service (Great Britain). Couriers DO NOT deliver on Saturday unless with special arrangement and additional cost.A signature will be required on delivery which may be at any time 9am to 5pm, Monday to Friday. European Union orders are generally received within five days from despatch and other International orders are generally received in under ten days. If you are out when a courier tries to deliver, they should leave a card with a contact number for your local depot to arrange re-delivery or pick-up.We will send you an email when your goods have been sent, along with tracking details. |
| Back OrdersIf your item is not in stock, we will back order for you - that means we'll wait until it is in stock and then send it out. You will always be emailed if a product is likely to be out of stock for more than a week. |
| Tax ChargesFor book orders, VAT is zero rated. For all other orders made from the UK or the European Union, 17.5% VAT is added. |
| Credit Card SecurityWe know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption on aPROTX'S secure SSL server (note: you will only see the golden padlock symbol on the page where you enter your credit card number). The number then goes straight to the processing bank where it is authorised. We do not 'see' the numbers and they are not held in clear text on any web site. |
| GuaranteeIf your product is faulty, we undertake to replace it upon return. |
| Reaching UsIf you need to reach us please, in the first instance, use email. This enables us to route the query to the correct person and find the relevent information, rather than keeping everyone hanging on the phone. Being an internet company, we have more people dealing with emails than we have telephonists! Please click on "contact" above. Before doing so, please read the delivery and shipping information on this page. |
| Privacy PolicyData collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposesTake That Ltd. are registered under the Data Protection Act 1984, number Q0818088. |
| Returns PolicyIf you wish to cancel your order before despatch, please email orders@eurocoin.co.uk *within 12 hours* of placing your order. Non-personalised goods only may also be returned within seven days of receipt for any reason providing they are in re-saleable condition (you will still need to pay the full carriage costs which may be more than the carriage element of your order - proof of cost can be provided if neccessary). Before returning your goods, please email orders@eurocoin.co.uk to obtain a returns number. Your card will be credited within two days of us receiving the goods to allow us time to inspect them. However, banks sometimes process credits in a different manner from debits and they may take a time to show on your statement. Your statutory rights are not affected in any way. |
For delivery information please see 'delivery' or click here. |
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